Privacy Policy

Effective date: November 27, 2025

This Privacy Policy explains how IWATCHER PLUS doing business as IWatcher Plus Security Solutions collects, uses, shares, and protects information in connection with our website, forms, calls, texts, emails, quotes, service work, and monitoring services. By using our sites or services you agree to the practices described here.

Who we are

Legal entity: IWATCHER PLUS. Business address: 9901 Indiana Ave Ste 103, Riverside, CA 92503. Phone: +1 951 643 2080. Toll free: +1 800 658 3181. Contact for privacy requests: privacy@iwpsecuritysolutions.com.

Information we collect

• Contact details such as name, email, phone number, mailing address.
• Property details such as service address, access notes, optional images or videos of the property that you provide for design or support.
• Communications such as calls, voicemails, texts, emails, chat messages, and their time stamps.
• Commercial data such as quotes, invoices, purchases, subscriptions, and monitoring plans.
• Technical data such as IP address, device type, browser, cookie identifiers, pages viewed, and interactions on our site.
• Marketing preferences such as email and SMS opt in choices and topics you request.

How we collect it

• Directly from you when you request a quote, contact us, place an order, upload property images, or use our services.
• Automatically through cookies, pixels, and similar tools when you visit our site or read our emails.
• From service providers and partners who support payments, analytics, advertising, delivery, or monitoring.

How we use information

• Provide quotes, design systems, install, and support services including live video monitoring.
• Communicate about orders, service windows, incidents, updates, and account matters.
• Configure alerts, escalation lists, and response plans that you approve.
• Process payments and maintain records for tax and compliance.
• Improve our website and services through analytics and quality checks.
• Run permitted advertising and measure results where allowed by your choices.
• Comply with law, prevent fraud, and protect safety and property.

Legal bases for processing

Where laws require a legal basis we rely on one or more of the following: your consent, performance of a contract with you, our legitimate interests such as site security and service improvement, and compliance with legal obligations.

Cookies and online analytics

We use cookies and similar technologies for site function, analytics, and ads. This may include Google Analytics, Google Ads, and other providers that set identifiers to measure visits and show ads that relate to your interests. You can control cookies in your browser and through our site preferences if provided. You can also visit Google Ads Settings and AboutAds choices.

Advertising disclosures for Google Ads and similar services

• We do not attach your name, phone number, or email to ad cookies.
• We may use remarketing or audience tools that rely on cookies or similar identifiers. These tools may be considered a share for cross context behavioral advertising under California law.
• You can opt out of such sharing through our cookie banner if available or by using the links above.

Email marketing and mass email compliance

• We follow the CAN SPAM Act. Marketing emails identify our business, include our contact information, and provide an unsubscribe link.
• If you opt out we stop marketing emails for that address. We may still send transactional messages about active work or safety events.

SMS and calls

• By providing a mobile number you agree that we may call or text regarding quotes, appointments, deliveries, incidents, or marketing if you opted in.
• Message and data rates may apply. Reply STOP to end marketing texts and HELP for help. We do not sell your phone number.

California privacy rights

If you are a California resident you have rights under the CPRA. You can request to know, access, correct, delete, or limit certain uses of personal information. You can opt out of the sale or sharing of personal information for cross context ads if we engage in that activity. We do not sell personal information for money. We may share identifiers and internet activity with ad partners which can be a share under California law. You can exercise rights by emailing privacy@iwpsecuritysolutions.com or calling our listed number. We will verify your request. You may use an authorized agent who can submit proof of authority. We do not discriminate for exercising your rights. We do not offer financial incentives for personal information.

Children

Our services are not directed to children under 13 and we do not knowingly collect personal information from children.

How we share information

• Service providers who help us run our business such as hosting, analytics, payment, shipping, monitoring, and communication tools. They use the data only to provide services to us.
• Professional advisors such as lawyers, auditors, and insurers.
• Safety and legal to comply with law or respond to valid legal requests or to protect people, property, and our rights.
• Business transfers as part of a merger, acquisition, financing, or sale of assets where information may be transferred as a business asset.

Images of properties

You may send images or videos of your property to help with design and support. We store them with your project record. We use them to plan, install, train, and support your system. Do not upload images that you are not allowed to share. Ask us if you want us to delete stored images after a project is complete.

Security

We use administrative, technical, and physical safeguards that are designed to protect personal information. No method of transmission or storage is perfectly secure. We cannot promise absolute security. If we learn of a security issue that affects your information we will notify you when required by law.

Retention

We keep information for as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. Storage periods vary by record type and applicable law.

Your choices

• Update or correct your contact details by reaching out to us.
• Unsubscribe from marketing emails using the link in any message.
• Opt out of certain cookies through your browser or our site preferences if available.
• Request access, deletion, or correction as described in the California section.

International visitors

Our services are intended for use in the United States. If you visit from outside the United States you consent to the processing and storage of your information in the United States which may have different privacy laws.

Do Not Track

Some browsers send a Do Not Track signal. Our site does not respond to that signal. You can manage cookies using the options described above.

Third party links

Our site may link to third party sites or apps. Their privacy practices are separate from ours. Review their policies before providing information.

Changes to this policy

We may update this Privacy Policy. Material changes will be posted on this page with a new effective date. If changes materially affect your rights we will give additional notice when required by law.

Contact us

Questions or requests can be sent to privacy@iwpsecuritysolutions.com or mailed to the address above. You can also call +1 951 643 2080.